ITIL® 4 Foundation Certification
What is the ITIL® 4 Foundation Certification?
ITIL® is a set of best practices for delivering efficient IT support services and guiding digital transformation and technology initiatives. ITIL is the most popular approach to IT Service Management in the world and enables organisations and individuals to deliver cost-effective IT Service Management (ITSM) aligned with business vision, strategy and growth, and acts as a single point of contact between service provider and end users. While ITSM helps businesses to achieve their mission and vision with the right mix of process, technology and people, ITIL guides the way IT services are managed and delivered.
ITIL 4 is a significant step forward in that it addresses today’s more complex IT environment.
Companies adopt ITIL to realise their business benefits faster with defined practices and processes, enabled by the right technology.
ITIL 4 Foundation Overview
What are the benefits of ITIL?
Some of the benefits that ITIL brings to an organisation is to:
- Support constant business change for a more stable service environment
- Manage risk and challenges that may occur within the organisation
- Improve the utilisation of resources to reduce the cost of services
- Enhanced stronger alignment among IT and the business
- Enhanced quality of service delivery and satisfaction of the customer
- Optimising the customer experience and increasing the prospect of returning business
Who is the ITIL 4 Foundation qualification for?
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at ITSM through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
It is perfect for individuals who have already achieved the ITIL 3 qualification and are looking to upskill to the current framework of ITIL 4. Additionally, anyone wishing to understand how ITIL can be used to enhance ITSM ,and IT professionals or others working within an organisation that has adopted ITIL.
Download ITIL® 4 Foundation Candidate Syllabus for learning outcomes and the assessment criteria for this course.
Accreditation / Qualification(s) offered
ITIL Foundation Certification, a globally recognised accreditation.
The ITIL Foundation certification is valid for 3 years.
PeopleCert Online Exams
Exam vouchers are valid for 12 months so you can take them at a time and day that is convenient to you but, we do recommend taking the exam during the week of your course if possible as pass rates are typically higher.
The ITIL 4 Foundation exam comprises of:
- Multiple choice exam questions
- 40 questions, each worth one mark
- 26 marks or more required to pass (out of 40 questions): 65% pass mark
- 60 minutes’ duration, no additional reading time
- Closed book exam (no reference material permitted)
PeopleCert certifications are globally recognised and highly sought after by potential employers.
Course Resit Policy
We have a ‘FREE course resit policy’ for anyone who unfortunately does not pass their exam, all we require is that you pay for your exam resit. You can then attend the next ITIL Foundation course for FREE!
Please contact your course organiser to discuss.
What this course includes
This price includes course registration, the official ITIL4 Foundation e-book, course materials, exam fees, and on successfully passing both exams, an official ITIL 4 Foundation certificate from the examining body, PeopleCert.
A hard copy manual is available at an additional cost, please ask your course organiser for more information.
You’ll also get exclusive white papers, CPD tools to map out a professional development path and professional endorsement through a digital badge aligned to your ITIL 4 Foundation certificate.
The ITIL® Accredited Training Organization logo is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a registered trademark of the AXELOS Limited, used under permission of AXELOS Limited. ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.See dates & book
- Virtual ClassroomInstructor-led course
- See dates
- This is a virtual course with a live instructor. It includes interaction and group-work to embed learning. We encourage use of cameras, and have regular breaks to maintain freshness and engagement.
£950.00 excl. VAT
- Small Classes
- Free Course Resit
- Exam Included
- PeopleCert Certification
- 3 Year Certificate
All prices are per person and exclude VAT.
ITIL 4 Foundation candidates will have an understanding of the following:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value
There are no entry requirements for this course, or prerequisites to sit this exam.
By the end of this 3-day course, you will be able to put theory into practice immediately and be able to demonstrate understanding of IT processes. The fundamental knowledge contained in ITIL becomes more and more practical as you move through the ITIL certifications, enabling you to apply it in real-life situations and demonstrate expertise and leadership.
Upcoming dates for ITIL® 4 Foundation Certification - IT Service Management Certification
All prices are per person and exclude VAT.
VAT will be calculated at checkout.
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Experienced and well qualified training staff provide excellent support and are committed to improving trainees' experience.
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