ITIL® 4 Foundation Certification
What is the ITIL® 4 Foundation Certification?
ITIL® is a set of best practices for delivering efficient IT support services and guiding digital transformation and technology initiatives. ITIL is the most popular approach to IT Service Management in the world and enables organisations and individuals to deliver cost-effective IT Service Management (ITSM) aligned with business vision, strategy and growth, and acts as a single point of contact between service provider and end users. While ITSM helps businesses to achieve their mission and vision with the right mix of process, technology and people, ITIL guides the way IT services are managed and delivered.
ITIL 4 is a significant step forward in that it addresses today’s more complex IT environment.
Companies adopt ITIL to realise their business benefits faster with defined practices and processes, enabled by the right technology.
What are the benefits of ITIL?
Some of the benefits that ITIL brings to an organisation is to:
- Support constant business change for a more stable service environment
- Manage risk and challenges that may occur within the organisation
- Improve the utilisation of resources to reduce the cost of services
- Enhanced stronger alignment among IT and the business
- Enhanced quality of service delivery and satisfaction of the customer
- Optimising the customer experience and increasing the prospect of returning business
Is this course for you?
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at ITSM through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
It is perfect for individuals who have already achieved the ITIL 3 qualification and are looking to upskill to the current framework of ITIL 4. Additionally, anyone wishing to understand how ITIL can be used to enhance ITSM ,and IT professionals or others working within an organisation that has adopted ITIL.
Accreditation / Qualification(s) offered
ITIL Foundation Certification, a globally recognised accreditation.
AXELOS’ certifications are globally recognised and highly sought after by potential employers.
What this course includes
With effect from 1st February 2022 PeopleCert are moving all examinations to their online system. This will mean that the official ITIL 4 Foundation e-book along with the exam voucher will now be emailed to you upon booking your exam. Hard copy manuals will be available as an optional offering at an additional cost.
This price includes course registration, the official ITIL 4 Foundation e-book, course materials, exam fee, and on successfully passing the exam, an official ITIL 4 Foundation certificate from the examining body, PeopleCert.
You’ll also get exclusive white papers, CPD tools to map out a professional development path and professional endorsement through a digital badge aligned to your ITIL 4 Foundation certificate.
Please note both the training and any exam are included in this price.
The ITIL® Accredited Training Organization logo is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a registered trademark of the AXELOS Limited, used under permission of AXELOS Limited. ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.See dates & book
- Virtual ClassroomInstructor-led course
- See dates
- This is a virtual course with a live instructor. It includes interaction and group-work to embed learning. We encourage use of cameras, and have regular breaks to maintain freshness and engagement.
£950.00 excl. VAT
- 3 Days
- Small Classes
- AXELOS Certificate
- Certification does not expire
All prices are per person and exclude VAT.
ITIL 4 Foundation candidates will have an understanding of the following:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value
The ITIL Foundation certification does not expire and is valid for the lifetime of the certificate holder.
- Multiple choice exam questions
- 40 questions, each worth one mark
- 26 marks or more required to pass (out of 40 questions): 65% pass mark
- 60 minutes’ duration, no additional reading time
- Closed book exam (no reference material permitted)
What is ITIL?
There are no entry requirements for this course, or prerequisites to sit this exam.
By the end of this 3-day course, you will be able to put theory into practice immediately and be able to demonstrate understanding of IT processes. The fundamental knowledge contained in ITIL becomes more and more practical as you move through the ITIL certifications, enabling you to apply it in real-life situations and demonstrate expertise and leadership.
Upcoming dates for ITIL® 4 Foundation Certification
All prices are per person and exclude VAT.
VAT will be calculated at checkout.
"Sue was an excellent trainer and a nice person to be trained by too. Clearly has a thorough and comprehensive knowledge of not only the course but the whole discipline."
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"Dhaliwal Narinder our trainer was excellent, adding insights from her vast experience to enhance our learning. We have tried Agile and Project Management separately, now i have the opportunity to try both again in my Faculty. Receiving this course online whilst locked down was perfect."
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Experienced and well qualified training staff provide excellent support and are committed to improving trainees' experience.
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