Privacy policy

Updated April 2026

This privacy policy describes how MKC Training Services Ltd. (MKC Training) (‘we’, ‘our’ or ‘us’) collects, uses and stores your data when you visit our website. It also sets out the rights you have regarding your personal information.

This privacy policy has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (‘UK GDPR’) and the Data Protection Act 2018. By using this website, you consent to the collection and use of information by MKC Training as described below.

This notice should be read in conjunction with our:

Cookie policy
Applicant Privacy notice
Supplier Privacy notice
Terms and conditions

1. Who we are

MKC Training is a trading name of MKC Training Services Ltd, which is a wholly owned subsidiary of MidKent College. We are registered in England and Wales with Registered Company Number 06657548.

We are the data controller of personal information that is collected about you through this website. Our registered office address is MidKent College, Medway Road, Gillingham, Kent ME7 1FN.

We have an appointed Data Protection Officer. If you have any questions about this policy, wish to exercise any of your rights over your information or would like to raise a complaint, please contact our Data Protection Officer at the above address or by sending an email to MKCT.Dataprotection@midkent.ac.uk.

2. What information do we collect?

The information we process about you includes information you have directly provided to us, information we gather from your interaction with our website and information we gather from third-party data bases.

When you use our website or provide information to us, we may collect and process the following categories of personal data:

Name, email address, phone number, organisation/company name and any additional information submitted within free-text fields.
Technical data may include IP address, geographical location, device type, operating system, pages visited, session duration, cookie identifiers and user behaviour on the website.
Marketing and communication preferences data.

We do not collect any special category data, such as your health, race, religion, sexual orientation, biometric data, trade union memberships, ethnicity or information about criminal convictions and offences.

3. Why do we use your information?

We use your data to:

Provide you with more relevant details about our services.
Monitor our website performance, improve user experience, marketing and understand user behaviour.
Manage and respond to enquiries, communications and manage accurate records using a third-party Customer Relationship Management (CRM) system that processes your information on our behalf.
Enable our website functionality and analyse traffic.

4. What are the legal reasons for using your information?

The law requires us to have a legal basis for collecting and using your personal information. We may process your information using more than one legal basis depending on the purpose of processing. The circumstances include:

Where we process your information based on our legitimate interest.
Where you have given us consent to do so.
Where we may have a legal obligation to process your information.
Where we need to complete the contract we are about to enter into with you.

5. Control of your personal information

With regards to information collected for marketing purposes and communication, you may opt out of receiving communication from us. Each communication will have the option to unsubscribe from that list. You can also contact us via email at marketing.support@midkent.ac.uk to opt out of marketing communications at any time.

6. Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our Cookie policy.

7. Who do we share your information with?

We do not share your information with third parties unless required for service delivery or legal obligations, which may include circumstances where disclosure is necessary to comply with a statutory duty, a court order, or to respond to lawful requests from public authorities. Such disclosures will be made in accordance with the UK GDPR and the Data Protection Act 2018, and only to the extent required.

Third-party providers who help us deliver our services are contractually required to handle your data securely and in accordance with applicable data protection laws.

We will not share your information with third parties for their marketing purposes. We only permit them to process your personal information based on our instructions.

8. Where is your information stored and do we transfer it internationally?

We primarily store and process your personal information in the UK. Some of our third-party providers may transfer data outside the UK and this may include countries which have laws that do not provide the same level of data protection as the UK. Where this occurs, we ensure that appropriate safeguards are in place and a similar degree of protection is applied to your personal information.

9. How long do we keep your information?

We retain your information for as long as necessary to deliver our services and meet our legal obligations. We have a retention policy and your data is kept in accordance with this policy.

10. How do we secure your data?

We implement appropriate security measures to prevent your personal information from being accessed, lost, used or altered in an unauthorised way. Access to your information is limited to employees, contractors and other third parties who have an information obligation.

11. What are the rights you have over your personal information?

You have a number of rights over your personal information, including:

The right to receive clear information about how we collect and use your personal information.
The right to ask us what personal information about you we are holding and to have access to a copy of your personal information.
The right to ask us to correct any errors in your personal information.
The right in certain circumstances, such as where our use of your personal information is based on your consent and we have no other legal basis to use your personal information, to ask us to delete your personal information.
The right in certain circumstances, such as where we no longer need your personal information, to request that we restrict the use that we are making of your personal information.
The right not to be subject to decisions based solely on automated processing where such decisions have significant effects on you.
The right to object to our processing of your personal information including where it is based on our legitimate interests.
The right, where our use of your personal information is carried out for the purposes of an agreement with us and processed by automated means, to ask us to provide you with a copy of your personal information in a structured, commonly used, machine-readable format.
The right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy about the way your personal data is being used. Please refer to the ICO’s website for further information about this: https://ico.org.uk/

12. Updates to this Privacy policy

We may update this Privacy policy at any time. Any changes will be published on this page and the ‘Updated’ date at the top of the page will show when the most recent changes were made.