ITIL – News & Blog

Showing posts from category "ITIL". Click here to show all Posts.

We Are Only Human - Why Social Engineering is Critical to the Hackers

In this blog post, we look at various types of social engineering such as phishing, pretexting, baiting and impersonation and the best preventative measures...

Read article

Mastering the Defence Against Social Engineering Tactics

In this blog post, we look at social engineering tactics used to exploit our natural tendencies to be helpful, trusting, or even curious, and how to...

Read article

How Your Corporate ITSM Capabilities Need to Improve in 2023

So much has changed in businesses over the last few years, and your organisation’s ITSM capabilities need to evolve to reflect these changes. This blog...

Read article

Important PeopleCert Update | AXELOS Certificates will Expire After 3 Years

From January 1st 2023 all new certificates for Axelos qualifications, including Foundation certificates, will expire after 3 years. But here's what you can do.

Read article

Winning with ITIL Problem Management

What is the problem with problem management? A question many organisations should be asking but, what is it and how can you win with ITIL problem...

Read article

Optimise and Automate – The Hottest ITIL 4 Guiding Principle Right Now

This blog looks at why the ITIL 4 Optimise and Automate Guiding Principle is an “open door” to intelligent automation.

Read article

ITIL 4’s Move from Change Management to Change Enablement

ITIL Change Enablement explained: This article details what changed with the change management process in ITIL 4.

Read article

What are the benefits of ITIL® in 2022?

The ITIL® framework provides the guidance needed for overall control and ultimate success within any organisation of any size.

Read article

ITIL 4 – why was it needed?

In this video blog, ITIL® trainer Bob Denham talks about what triggered the update of ITIL 3, what's new in ITIL 4, and how this helps organisations keep...

Read article